whaaa happened?

bah! so i waited over 3 weeks to call my doctor (while he & staff were on vacation) to schedule my surgery. called this morning at 9, left a message. called again at 2, left another message. received a call at 3 from the medical assistant, who has the scheduling power. she asked when i wanted surgery, i said ASAP.

her: "and what body part"?
me: uh, shoulder.
her: "spell your last name for me".
okay. i do so, thinking why doesn't she have the chart in front of her when she calls a patient?
her: "and daytime phone number where you can be reached?"
me: "the one you just dialed." (i repeat it for her)
her: "what's the surgery for?"
me: "impingment/rotator cuff"
me to myself: should i tell her i can wait while she goes to get the chart?
her: "and when would you like the surgery?"
me: "still, ASAP. are there certain days when he does surgeries?"
her: "it'll probably be a thursday."
me: "great, that sounds fine."
her: "okay, i'll have to talk with the doctor and see when we can get you scheduled."
me: "do you have a general idea when he will be free? september? october?" come on, throw
me a bone here.
her: "i will talk with the doctor and will call you back,"
me: "you can't give me any idea as to which month he might be free?"
her: "i will talk with the doctor and will call you back."

okay, a couple of things made me rawr here:

1. call me crazy, but since i left my name, DOB, phone numbers, etc with the receptionist, i had moved along with the assumption that the assistant would have already seen this information before calling me.
2. wasn't the point of me calling her to actually schedule the damn surgery? i didn't need confirmation from her that my doctor was still performing surgeries.
3. (or 2b.) why did she even bother calling me back? all she did was get me initially excited that i'd have a date set, then make me rawr because i had the most pointless conversation with her.

*deep breath, deep breath*